FAQ
Have a question? Here's some of our most common.
Do you have fixed fees?
Nope! Nobody likes those. We charge for the work we do, nothing more. For example, on 2nd runs without changes, we take out the cost of any CAM work already done. This means cheaper parts for you!So, what's up with the minimum machining and programming times?
Every job takes time to prepare for – whether it's been done before or not. Files are optimized, CAM setup and confirmed, tools are setup on the machine, g-code exported, tweaked if needed etc.
Do you have a minimum job?
Yes and no! No project is too small, we do everything from single prototypes to full-scale production in the 1000's of units.Read the full FAQ
How can I request a quote?
Our favorite question. Just head over and fill out what’s applicable to your project on our Quote FormCan you do 3D machining?
Definitely, we come from years of architecture and this is one of our favorite capabilities of CNC machining – making sexy 3D forms.Can you deliver? (or ship)
Absolutely. Let us know you interested in pickup or delivery services and we can set that up for you. We also are pro's at shipping, long distance isn't a thing to us.Where are you located?
Hey, we're in Southeast Portland, Oregon. Visits by appointment only.How do I make files to send?
Good question. We actually wrote a whole blog post about how to do this. Check it outWhat software / file types can I send?
See our Digital Files infoWhy don't you cut MDF?
Unfortunately, we don’t cut MDF. The short answer is because we value our health. It’s really¹, hazardous², stuff³ — which sucks because it’s so affordable. In most cases there is a healthy alternative.Here’s our material examples.
What about educational discounts?
We love to help out students and educators. Get in touch!Are you hiring?
We’re always looking for good people. See our available openings.Can I write you feedback?
We have a Feedback Survey and would love your thoughts. Customer or not.Do you have any testimonials or reviews?
We sure do. See our Google Reviews.I contacted you but haven't heard back?
We typically reply within a few hours - check your spam for an @portlandcnc.com email from us, sometimes that happens. If it's been longer than 48 hrs (business days), try to hit us up on the backup form something has gone seriously wrong!What tools do you use?
Check out our Tools.Want to see all our FAQs? More below:
